Recently over at Frontburner, they described a recent bad experience they had at Ozona when they went there to have lunch. That post spawned a deluge of e-mail messages from readers describing similar experiences. Apparently Ozona is not the place to go if you want good service.
Well, apparently a higher-up at the company that runs Ozona saw the post. He says he wants to hear all the complaints. He says he will rectify the problem. That is a quick and great response. Even though the Frontburner guys asked for the e-mail messages to stop, the Ozona Management guy wants all of them. He says he will read and reply to every single one.
Did you recently go to Ozona and have a bad experience with the service there? If so, send an e-mail to Skylar Bell, sbell@fordrestgrp.com.